Episode 14 – Buying a Home During the Pandemic (Part 2)
This is Listen Up Home Buyers. The only podcast offering Home Buying Advice and Tips from True Buyer Agents, and now here’s your host Victoria Ray Henderson.
Victoria Ray Henderson 00:10
Welcome everyone and thank you for taking the time to join me on Listen Up Home Buyers. It’s a video and podcast, and this is Episode Two of How Neighbor Members Are Helping Home Buyers During The Pandemic. My guests are all members of the National Association of Exclusive Buyer Agents from across the country. Our brokerages don’t have listings to sell. We don’t represent sellers. We are as our name says, Exclusive Buyer Agents. I’d like to introduce our panel today. We’ll start off in New York City with Gea Elika. He is the owner and principal broker of Elika and New York City Exclusive Buyer Brokerage. He’s know how, he serves Manhattan, Brooklyn, Queens, Long Island and the Hamptons Hagia.
Gea Elika 00:56
Victoria Ray Henderson 00:57
Then we have Eddie de Felice. She’s a broker with Exclusive Buyer Realty and they serve buyers in Savannah, Georgia area.
Andi DeFelice 01:10
Victoria Ray Henderson 01:14
Hi Eddie, and then we have Nikolina Lecic. She is the broker owner of Exclusive Buyers Real Estate in Rochester, Minnesota. Hi, Nikolina.
Nikolina Lecic 01:15
Victoria Ray Henderson 01:17
And Dave Twombley, an Exclusive Buyer Agent with four buyers real estate in Massachusetts. Hey, Dave.
Dave Twombley 01:23
Victoria Ray Henderson 01:24
And just so everyone knows, we are waiting for our associate Benjamin Clark, he is the principal broker with home buyer representation in Salt Lake City, Utah. He’s not with us right now. But hopefully he’ll jump in here a little early for him out west. I basically thought we could kick off the conversation with a report that was released by the Consumer Federation of America back in January 2020, and it was, I thought, a really fascinating report, and it analyzed the different kinds of real estate disclosures about agent representation, and they cover the entire country, and they said that the report found that different state disclosure laws across the country use 50 different terms, that’s five-zero different terms to identify seven possible agent roles that could be used to describe the way people are represented in a transaction, and I found that to be shocking. But in addition, they backed it up by saying that there was a survey done back in 2018, by Consumer Federation of America, and they found that two thirds of people who took the survey said, my real estate agent always or almost always represents my interest, whether they were interviewing the buyer or the seller. I wanted to get your opinion on this idea of how confusing it is. These different laws about representation. Nikolina, maybe I could start with you. What are your thoughts on that?
Nikolina Lecic 03:04
Thank you, Victoria. I do really find every time that I started working with a potential buyer or a customer that they are confused, they really don’t know much about real estate. They don’t know anything about representation, they are inclined to call the sign that’s in front of the house that says for sale with another agents name, thinking that that agent can represent them as well. I think there is a lot of confusion, and then when you pass them the disclosure that’s at least two pages long. In Minnesota, it’s two pages long the agency disclosure, they just don’t feel like they need to read it, they don’t feel like they need to understand it, they expect agents to explain it to them, and traditional agents usually don’t take their time to really explain it in detail.
I’ve had situations that some buyers would start working with a traditional agent, and then they were not satisfied with the way the interaction was going. They would call me and I would need to explain to them. If you are working already with an agent, you need to find a way to cancel that agreement if you can, and then we can start working and then they will bring me these documents, and many times I would see agency disclosures it was circle buyer’s broker, when in fact you can do that in Minnesota dual agency is legal, and many traditional agents, of course, can be in a situation to represent both sides, and these and actually this buyer was about to buy a property that was listed by the agent.
That was complete misrepresentation and they didn’t understand and I always even to this day, I’m puzzled why that was circled because you usually don’t even circle anything on a disclosure you try to explain it and the buyer needs to either sign it or just declined just some kind of statement that they’ve seen it. They understand it. But yes, I think there’s a lot of confusion. That’s why we do what we do. That’s why we come in and represent 100% coverage for home buyers with complete fiduciary duties for them, and I think in those way, there is no misunderstanding who signed me represent, whose interest– Whose best interest they have in mind. That would be my view on yes.
Victoria Ray Henderson 05:40
Thanks. Gea I’m curious in New York City, and I know the market is crazy there. What’s your story with this? I mean, are people confused when they come to you or do they find you and know that you are going to be representing their best interests?
Gea Elika 05:55
Yes. I’m not sure as much that they are confused is that they’re not aware, and there’s been great progress. I have to say the state’s done an amazing job in the last decade, because there was no disclosure for a long time. When we first started out there was– I was like, what are you a buyer’s agent? What does that mean? Lives changed where people understand what a buyer’s agent is, to a degree. They don’t necessarily understand the duties that are involved and then it’s supposed to be extended, and there’s dilution in what a buyer’s agent is I think. If confusion, yes, to a degree, Exclusive Buyers Agency isn’t defined. In New York State, we have buyer’s agency defined, and that leaves room for error.
Victoria Ray Henderson 06:47
Yes. And, Eddie what’s the story in your state? I mean, do you have run across this a lot?
Andi DeFelice 06:53
But it’s funny in Georgia, our disclosure, our agreement is called an exclusive buyer representation. That’s what the state of Georgia’s attorneys came up. We have exclusive buyer representation, we have exclusive seller representation. problem with that is anybody can sign that as buyer’s agent, word exclusive in that particular document is useless if you’re talking to a buyer’s agent because they can’t exclusively and when I talk to consumers and I have more like, we found that younger consumers are interviewing agents, they’ll talk to two or three different ones, and when they interview me, I just say, here’s a question I want you to ask any agent you interview. Do you take listing? And if the answer is yes. What if, after we’ve developed a relationship, you’ve got my pre qualification letter from my lender, what my needs and interests are.
The house I want to buy ends up being one that you have listed, what’s going to happen? Because now I’m emotionally involved with you, you’re emotionally involved with me. What are we? And I said, just give them a minute, let them answer that question, and then be very thoughtful about how they answer, you can ask me that question, and my answer will be, that never will happen. Because I’m never going ti represent a seller, you’ll never be an opportunity to buy a house that I have some other mistake. You don’t even allow our agents in our company to list their own homes, they have to put them on the same list here. I think it’s a matter of helping the consumer understand that relationship and how they could potentially be overheard by someone having all of your information, and then also representing
Victoria Ray Henderson 08:40
Yes, and Dave, probably dive in here. What’s it like in Massachusetts? What’s happening where you are?
Dave Twombley 08:46
Well, in Massachusetts, I feel we are a home of Elizabeth Warren, we’re a consumer protection state, and I think by the time you listen to what you guys are saying. By the time people filter to us and get to us, I think they know that we are Exclusive Buyer Agents, this is a referral business. People are referring their friends, they’re talking about. By the time they filter up to us they may not understand all the differences in the intricacies, but they know, at least that we are called Exclusive Buyer Agents and they know what you know, they think they know what that is. I read through our agent, the state agency disclosure before this phone call, and I guess I’m going to. I mean, I think there is always there’s confusion, I’ve had traditional agents who were trying to hire me away at a big well known agency that we’ve all heard of say, Oh, you will– You can be an Exclusive Buyers Agent if you work here.
And I’m like, No, I can’t because you take listings and they didn’t– That didn’t really compute, even amongst our colleagues in the industry. But from our perspective and I’m going to give credit to my broker. I mean, she has just drilled this into us. As pretty much the single most important thing we do when we start a conversation is to make people understand that we’re buyer agents. We disclose right away. We take it seriously that and I say this in every new client potential phone call, I can’t even discuss a specific property with you until I disclose it I’m a buyer’s agent, not go to a property, but we say discuss specifically, and when I read the article and I read the quote, for me, I didn’t really understand where the confusion lies. I think, because of bias from my own perspective that we have, we drill this into anybody that we talk to immediately. It is not a non issue. I mean, it’s a non issue, at least for our consumers.
But, as I said, being recruited by other agencies, your colleagues don’t even understand what it is, and we’re such a niche as exclusive buyer agents where we’re like the pink unicorn, we’re so niche that a lot of people don’t understand how we work or how this works. But, yes, I don’t feel like I run into those issues really.
Victoria Ray Henderson 11:16
You mean issues of people not knowing who you represent?
Dave Twombley 11:21
I mean, every– Yes. I don’t feel that people, at least by the time certainly by the time they filter up to us that we are they’re confused, and every time we go into an open house, there’s always on the dining kitchen table like notice prospective sellers, I represent the seller in this transaction, and I don’t know if it’s because we’re, like I said, we are a consumer protection state that this is so evidently clear, or it’s drilled into all of us. But yes, I haven’t really felt it as an issue.
Victoria Ray Henderson 11:51
Yes, I cover three areas. I cover Maryland, Virginia, and DC, and depending on where I am, I have definitely felt that people were confused. I have– I’ve been in an open house with my clients and watched people pepper questions at the person who’s at the open house, and that and I’ve watched that person and they’re typically not the listing agent for the property, they’re typically working for the brokerage, and they’ll say, they’ll answer all these questions, and frequently, they’ll talk about other listings that they have while they’re at this open house, and you just, again, depending on I do have Virginia, Maryland and DC and depending on where I am like, wow, and the poor person there is just saying, Well can you tell me, is there any flooding in the basement? And as they’re asking all these questions and they have a sign right there. I mean, sometimes they’ll have a sign right there saying, we represent the seller but somehow it doesn’t really filter in. I personally do– I agree with this Consumer Federation of America report where– I don’t think a lot of people take the time to understand it because they just want to trust that if you’re in this business, you’re going to always be looking out for their best interest, not realizing that if somebody has already signed an agreement with someone listing a property, they’re committed to that person, that’s it. That’s their first commitment. For those of you listening, we’re going to share a link to this report in the description. Anybody want to add anything more to that? The whole idea of representation?
Gea Elika 13:32
I think one thing I found, is when I’m talking to you, perspective, clients, they don’t really grasp that we are real estate agents. Once we start talking exclusive buyer representation, they’re like, well, how are you different from a real estate agent. By the way, I’m a real estate agent, it’s just that I choose to specialize in one side of the transaction only. There is some confusion even once you throw in what we do and how specialized we are that we aren’t necessarily not as trained as a real, real estate agent. There’s just some disconnect, because we are and then of course, the conversation of compensation if you’re an exclusive buyer agent, how do you get paid? And then of course in our company, we don’t charge our sellers. I mean, our buyers and you defeat and then it’s different across the country but then we get into that explanation as to how we actually get and there’s a cooperation between the listing let’s just find the misconceptions.
If I can say something and it just opened up my mind because the question of commission. I view the buyer’s agent as paying the commission regardless I mean the buyer sorry paying the commission regardless they’re either pain to get something or they’re paying not to get something and I find it very hard to argue paying for something you’re not getting. Once you explain to them that you know what your obligations are to them and it’s clear and that doesn’t have to be worthy, it’s quite simple, really, it’s undivided loyalty, fiduciary duty to account and, 100% of the time, but it’s not confusing once you explain it to them. But I, yes, it’s a big win.
Real estate is a big way. But unfortunately, it’s disconnected throughout the country. There’s no unified MLS throughout the country, nor is there a unified agency disclosure throughout the country. If someone’s relocating from one state to another, well, they might be educated on their procedures, and then they’re flying blind into the new state where there’s seems to be a lot of movement right now because of COVID. But I do agree that when buyers come to us, I think they’re engaging in an educated real estate transaction, and I almost feel as if our buyers are more educated when they come to us at the end and when they do filter through, like Dave said, and the messaging really is supposed to be clear, otherwise, they won’t reach out to us. So I think they once it’s clear, then they’re ready to proceed.
Victoria Ray Henderson 16:18
Yes. Have you ever had to educate a buyer Gea? Have they come to you and asked you, Hey, how are you different from a traditional real estate agent? I mean, what do you do? How do you break?
Gea Elika 16:29
Well, there’s so many articles now. I think it’s great that there’s a lot of content out there that discusses what you should ask a real estate agent, and then they’ll break it down between listing and buyer’s agent. A lot of buyers I find come with questions in hand, they’re very well versed on what they should ask, I find that’s changed tremendously over the two decades, even a decade where buyers, I think today are much more educated than they’ve ever been. From where I sit, and at that point, it’s a pleasure, because you’re not really dealing with my new issues, you’re dealing with a bigger picture of finding the home, once they understand that, you’ve got their back, and so I think it’s just really communications in being able to define, express and communicate what you do as quickly as possible, and then they’re comfortable, and then they know that they’re paying for something and they’re getting it.
Victoria Ray Henderson 17:27
Yes. Nikolina. I’m going to jump to my next big question for everybody. Is there dual agency in Minnesota?
Nikolina Lecic 17:35
Yes. All agencies legally done on a daily basis, and I think that also brings confusion to the point that people feel they are representative 100% of time, regardless, if they work with one agent that also is actually representing the seller. Exclusive buyer agency in Minnesota is not common. I know a few agents in Twin Cities, I’m the only one in my area. I used to work for a broker from the beginning, when I got my license in 2006. I started right away to work with a broker who was exclusive buyer broker. Because I wanted to find a niche, I wanted something different. It was huge competition. I came from different area. I needed something different, and he was the only one. But then when I gained enough experience, and I wanted to start my own business, he told me that broker I have enough buyers now that want to sell, I’m just going to start listing. Right now I’m the only one, but dual agency is very common in Rochester, Minnesota, in general is done on a daily basis.
People, again, they just– I don’t think they understand enough to know that they are not 100% represented is a conflict of interest. That agent that represents either if they are two agents for the same broker or one agent representing both sides, it’s still dual agency and they just go with it because they are told this is the best we can do for you, and it’s almost an attorney, in divorce case representing both sides and people just go for natural stuff.
Victoria Ray Henderson 19:27
Yes. Just so everybody who’s listening understands dual agency is when you’ve got a real estate agent, one real estate agent who’s working both with a buyer and the person who’s selling the house, and typically, they’ve already come into a situation where they’ve have a signed agreement with the seller and now they’re telling the buyer that they can work and cover their best interest as well, and then you also mentioned something we call in our area. I don’t know what everybody calls it, well, I’ll ask but the designated agent, the designated broker, and that’s when you’ve got I’m going to use like an umbrella. You’ve got up brokerage, you’ve got two agents, one representing the buyer, one representing the seller, but they work under that same umbrella. Let’s go around, Dave Twombley. Have you got dual agency in Massachusetts?
Dave Twombley 20:13
Yes, we sure do, and it’s funny when Nikolina was talking, I don’t know if you guys have the same feeling. But every time I looked through a property that sold and I see the same agency, I always get the little, Oh, poor buyer. But yes, it I mean, it certainly happens here. Daily all the time. It’s not uncommon or infrequent, and I always feel bad for those buyers. When I see that same agent listed twice on the sale and the purchase, and I wish somebody want to grab him by the lapel like, I wish somebody told you. But yes it happens all the time every day.
Victoria Ray Henderson 20:54
How about you, Gea? What’s it like in New York City?
Gea Elika 20:56
Do I jump to agencies come and practice. I don’t fight with it as much as I used to. Most today—A lot of I find, we’ve been very lucky. We get a lot of educated buyers that spend some time on the internet, they when they run into us, they find us and I have great relationships with some brokers or do digital agency. Now. Not all of them do the wrong thing. The difference is Exclusive Buyers Agency. That’s the real defining moment, and that if they have a client that needs their services and they already have a relationship, that they’re extending their agency as far as they can go to service that so I respect that. But when you’re entering the market we have bodily of home buyers– First time home buyers. We have investors, and the people that come to us really want definitive agency, they don’t want the confusion.
They don’t want there to be any question by the time that we’ve had the discussion, they’re ready to just find a home. I think communication is education that I can’t stress more, it’s something that I think most buyers these days sick, and instead of just dialing a number on the internet, which they happen to do a lot, obviously or they send an email. I think they pause now. I think they pause a little bit to make sure their understanding of the market, especially the data, because at the moment the market is moving. I’ve never seen, there’s micro markets within micro markets, and you have pockets of strength, and then real distress, and how’s the buyer to understand that if you’re not on the front line, it’s almost impossible. It’s hard enough for us to keep up with it. Once you want– I feel that once I’d been in the market for a while, I think that’s where a breath of fresh air.
Victoria Ray Henderson 22:52
Yes. I agree, and you’ve got agency, right Eddie? Oh, yes. I think sometimes that what I think really sets us apart is the advocacy, how we really– I think because it’s almost like a different kind of mindset because we don’t ever really have anything that we’re pushing on anybody. We go into every house almost looking for everything wrong, right? We kind of go through, all right, what’s wrong, and after we come out of the basement, which is always the place where there’s things that are wrong, the moisture smell or whatever, we work our way up, and then we’re like, OK and then we start kind of evaluating, I think, when you’re with people and you’re doing that they’re like, wait, what? You’re not waiting out in the car while I run through the house, and we go to the next place. I think that does set us apart in that we’ve got nothing really to sell but our services and quality of work that we provide, you know what I mean?
Gea Elika 23:56
I know my buyers will walk in the front door. I’m going to point out more negative positives because you’re going to be blinded by this great wall, shiplap or all these wonderful things that you see. I’m going to be the one looking for the settling cracks in the walls and looking for the motivated smell. I let them know I’m not trying to kill a deal. I’m just looking. I’ve been doing this for 27 years, I know what I’m looking for, and I’m looking for things that are wrong, before we get emotionally invested or financially invested.
Dave Twombley 24:27
And you’re obviously a much nicer person than I am because I often tell my clients that part of my goal is to crush their hopes and dreams.
Andi DeFelice 24:36
We can’t talk to people like that in Georgia. I don’t tell. I often tell the story when I’m talking to new clients about my broker. Basically, my broker didn’t let me talk to anybody by myself for like a year. I followed him around everywhere and after a couple weeks. When I 8n my first couple weeks doing this I, we were going through a house and I said to her, say, it seems like you’re trying to dissuade everybody from buying houses. How do you make a living doing this? And it’s true and I tell people we’re going to, I’m going to if you love a place, I’m going to point out all the flaws, and if you hate a place, I’m going to point out all the things that you told me you liked in the house that this place has, and we don’t care what house you buy, we care that you buy the right house, and I think when you tell people that as he was saying, like the consumers, I mean, they appreciate it. People are more educated and they know or if we say like, we’re not selling anything, I’m not trying to push anything on you. I’m trying to find you the right house, and I’m willing to rip apart this house that you love. Because I don’t care about a quick commission. I want you to buy a good house and they go tell all your friends about me.
Victoria Ray Henderson 25:48
Right. Gea were you going to say something? I saw you.
Gea Elika 25:54
No, I agree. I mean, yes great. It really bad relationship, and if you provide the depth and service that we do, and I believe that we all do, because we take the time to really understand what we do and specialize in it, right? It’s hard enough to do two things at one time, and dual agents are juggling like clowns, essentially and I find it hard to juggle, I can’t juggle. For me, it’s when I’m focused, I wake up with one mindset that’s defined that home for my client, and my client can focus on everything else in their life, and there’s plenty to do, and that’s just that simplicity, then knowing that I’m not in fire, it’s two worlds three, whatever I’m doing, I’m not listing I’m running, not running open houses. I’m not. I’m not farming, I’m doing one thing I’m waking up looking for all.
Dave Twombley 26:47
I actually have a question for you guys about dual agency, there are a number of agents in my area listing agents who won’t work both sides. We have some, especially on this sort of independent broker side they feel weird and not good about doing both sides of a transaction. We are– We have an independent brokerage that does both sides that we are close friends with, and they will often if somebody comes in to their listings or to an open house unrepresented, they’ll call me and say, Hey, can you can you handle this for us? Because we’re not going to do both sides, which is awesome. For me. I’m usually, but I know there are certainly a handful of agents around here that don’t feel good about doing both sides of transaction. I wonder if you guys see the same thing.
Victoria Ray Henderson 27:35
We do. We have we have a friend. Our kids swam on the same swim team, and he is exactly like that. He’ll. He won’t represent somebody who comes to his open house and he won’t adjust his brokerage. How about you Nikolina?
Nikolina Lecic 27:51
I haven’t come across yet a buyer, that most important house in Minnesota or it’s repaired by or just comes to them seeing the sign in front of the house, they will just go for it, and just to add it to the conversation before I recently had a situation, it was really we have like of inventory for the whole season in Rochester, and there was a house with a huge crack and on a side of foundation and you can see from outside and then when you walk on the floor, it really flops you visibly and I’ll actually get dizzy, and I point these things to the buyer, and I thought we were in a rush. My buyer was in a rush to really find something in appointed these things, and I said, this is really of concern, you really need to be aware of it, and she said, OK let’s move on. Let’s look for another one, and within a half of a day, the house refeeds multiple offers, and bypasses inspection. Really I cringe when I see that because that’s not your presentation of the buyer that’s not working in bias. That’s interest, that’s really pushing the buyer into unforeseen situation for future problems, and so forth, and I think this is what our buyers really realized and appreciated. That’s why they refer us to other people. When they really do experience this and see the difference.
Dave Twombley 29:23
Do you guys see that a lot? Are people waving Home Inspections a lot in your areas in your markets?
Nikolina Lecic 29:29
And I’ve seen it. Yes, I’ve seen it a lot just because of the lack of inventory. We had multiple offers throughout the season. At least five we were going it’s really crazy 20-25,000 on a very low price home above and we still more than get it and yes, and then people the best thing they do is they just decline inspection, and that actually works. Most of the time. They’re afraid he doesn’t want to deal with any infection, especially they know there is a problem.
Victoria Ray Henderson 30:06
Eddie, what were you going to add? You were saying.
Andi DeFelice 30:08
we haven’t had that I’m aware of fires, wave inspections or appraisals yet, you may get their inventory got real time about six weeks ago now it’s starting to loosen back up a little bit. Not sure why we are seeing or new listings coming up, some of the listings that have aged a bit are finally getting into where they need to be price wise, because sellers when they realized what happened, we’re way up there on prices, and now people are getting realist, but I’ve not seen an I would never allow a buyer or an appraisal. But I know what’s happening.
Victoria Ray Henderson 30:46
Well, we do– We actually have it’s really competitive here in DC, and we actually do something called the pre contract home inspection. When somebody really wants to buy a house, we have, they’ll say the deadline for contract reviews is maybe Tuesday, and if we have a client who really wants to be competitive, we go in with one or two home inspectors, and do the home inspection. That they can basically purchase the house and know that everything is basically all right, but they can’t, they can’t negotiate anything on repairs, and then write the offer, we write the offer out the home inspection contingency, and that moves us right up there. Some buyers have wanted to waive the appraisal. A lot of people have deep pockets around here, and so far we haven’t that hasn’t been something that we’ve recommended Gea, I’d love to hear what’s happening with you? Because I’m going to talk about it.
Gea Elika 31:43
Choose your battle, what are you going to leverage in the negotiation? How much can go wrong with that particular property that it’s worth tying in a contingency on an inspection isn’t worth it, maybe I can get you more without the contingency and there’s less and even if you have to do. I guess it depends on the home, and it we transact in a lot of apartments, condos, cops, they need a home inspection, but you can’t really open up the wall and check what the brain is made of. You can see the basement of a building and see if it smells of rodents, you’ll know if it smells. Have you heard the little furry things or if it’s not maintained very well and then you’ll get access to the roof. You’ll understand how the building is and the health of the building and services, and if they using the money and putting it back into the building and doing it effectively. Within the four walls, there’s not much that you can really in a contingency in an apartment. It’s not worth it in a townhouse. It’s worth it. Yes, because in a townhouse you’re dealing with foundation, you’re dealing with structure, and in the building even though it ages, the community, the condo board or the co op or takes care of everything outside of the apartment. The hallways, the landings, the elevators, that you’re responsible for that in paying for the rent, no, but you don’t have to deal with that.
Victoria Ray Henderson 33:18
You have a review period, right? That your buyer can get out of a deal after they review the content.
Gea Elika 33:24
We got to contract differently to other states, whereas there’s no expert so you upon an accepted offer and a deal, she will go out and then you’ve got five to seven business days for due diligence, and when I use home inspections in two ways, I don’t want to give away everything because if any home sellers are listening, then they’re going to know everything. There’s ways that I use it in my negotiation that’s advantageous when needed, if needed. All right,
Victoria Ray Henderson 33:56
All right. We’ll keep your secret.
Nikolina Lecic 33:59
I just read a little bit to Victoria, I was interesting, when you mentioned that you come in with a buyer to view the home and you bring inspectors in. We have very limited time when the market is competitive, they give us 15 minutes alone, and that’s all we get, and we really need because usually there is a line of agents with buyers waiting in front of the house. There is really no time to bring the inspector or anybody that in Minnesota, you really don’t need to have a licensed inspector or anybody who understands the house or structure or you can do some type of inspection and the purchase agreement. If it’s contingent on inspection, then if you decide to cancel it you have based on the inspection timeframe, but that’s really different than the one here.
Victoria Ray Henderson 34:51
Anybody want to add any last minute thoughts that we didn’t cover anything that you want to make sure the world knows about you? Because you know the whole world’s going to be watching this video guys.
Andi DeFelice 35:01
We get about 40 minutes of our time. I’m happy to just say two, I think that were genuine in many ways, the way I see it, our job is not to sell. It’s to advise, to observe, to listen, and to add, I think would provide great value.
Gea Elika 35:23
I do agree. I think I approach without a transaction, like if I’m buying a house for my own family, for every, like use, all said before, for all the problems that potentially could be problems for the buyer down the road, and I point these things, because it’s important, and that’s how I approach it, and that’s what people appreciate than buying.
Nikolina Lecic 35:46
Yes, I agree is the tagline. We represent people not properties, and that’s what we do, and I tell my agents the day your commission becomes more important to you, then your client go work for someone else. This we’re not working for me. We certainly don’t want to work for free, but we’re not working for a mission or working as you said, it’s a relationship, and if we do our jobs, well, the reward will come back tenfold. That’s you just got to remember what we’re doing and why we’re doing. Absolutely.
Victoria Ray Henderson 36:16
I mean, Eddie, I’m going to give you the last word because that that that sums it up. But guys, thank you so much for joining me it has been really a pleasure. It’s Gea Elika, Andi DeFelice, Nikolina Lecic, and Dave Twombley. Then Clark you didn’t show up so I guess we’ll catch him on the next time. But thank you everyone for joining me on Listen Up Home Buyers. The video and podcast. This was Episode-2. Have a great day.
Nikolina Lecic 36:43
Speaker 1 36:43
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