Referral Service

Do your agents practice dual agency?

How do agents pay to be part of the service?

What type of research is done on agents in the service?

What criteria must agents meet to remain part of the service?

Will the service remain with you throughout the process?

NAEBA

Refers to agents verified as practicing exclusive buyer agents; then contracts with other agents only as necessary and requires highest representation possible.


There is no fee to be part of the service; agents only pay if there is a match and the consumer purchases a property


Agents'/brokers' licenses are thoroughly pre-screened;  certifications and designations are checked; references obtained; background and education/experience is obtained when possible


Has review process in place to remove agents or brokers who fail to meet certain standards


Has licensed staff on hand to answer questions; will assist in resolving issues that arise; has a complaint process if issues can't be resolved

HomeLight

Advises that consumers use an exclusive buyer agent, but doesn't differentiate them for referral purposes

There is no fee to be part of the service; agents only pay if there is a match and the consumer sells or buys a property

Checks records for data on closings; agents complete own bios; advertising is silent on other types of background checks

No information is available on whether or not they remove agents from their service

Unknown; does list phone number to call for an agent

AgentPronto

Does not differentiate; agents may practice dual agency

There is no fee to be part of the service; agents only pay if there is a match and the consumer sells or buys a property

Chooses agents by asking a number of questions including number of homes sold, client reviews, real estate experience

No information is available on whether or not they remove agents from their service

Unknown; does list phone number to call for an agent

Zillow

Does not differentiate; agents may practice dual agency

Agents must pay to be listed on the site

Website is silent on any research done; appears simply to list those who have paid to advertise

No information is available on whether or not they remove agents from their service

Could not find contact information on their site

Realtor.com

Does not differentiate; agents may practice dual agency

Agents must pay to be listed on the site

Website is silent on any research done; lists only those who have paid dues to the National Association of REALTORS®

Has a complaint process in place to discipline agents who fail to meet their Code of Ethics and Standards of Practice


May provide assistance; has a complaint process for issues that can't be resolved on own